service and training

  • maintenance / service
    • on call via mobile phoneheros-gmbh-laborrack
    • agreed reaction time for first recall and final trouble shooting
    • rapid spare part providing by suppliers
    • direct call to responsible project manager or software engineer
    • flexible domestic and foreign use of our specialists for commissioning/programming support
    • domestic and foreign remote control via DSL/modem/router for quickly failure diagnosis and fixing/debugging
  • training
    • presentations at Siemens-events (e.g. at Castle Posterstein: performance of a large PCS7-applikation with redundant servers in water treatment in saxony)
    • training and workshops for customers operating and maintenance personal
    • presentation of exisiting installations: personal performance by responsible project manager and software engineer
    • arranging of training sessions at hardware and software manufacturers with full service
    • Creating of training hand outs and documents from operating a plant up to workshops for programming (multilingual: e.g. german, engilish, french, russian)

We are System Partner of

Certificate DIN EN ISO 9001Systempartner SIEMENSSystempartner WonderwareSystempartner IDSSystempartner B&R Automation